Refund policy
Return and Refund Policy
Effective Date: September 18, 2026
At CalmLoom, we believe that every home deserves thoughtful organization solutions that bring comfort, simplicity, and everyday convenience. Whether you are using our wardrobe hanger clips to create a more orderly closet space or our silicone countertop storage mats to protect and enhance your kitchen environment, we want every purchase to provide a satisfying experience.
This Return and Refund Policy explains the conditions under which customers may request returns, exchanges, or refunds for purchases made through https://www.calmloom.xyz/.
1. Return Eligibility
We accept returns for eligible products within 30 days from the date your order is delivered.
To qualify for a return:
- The item must be unused, unworn, and in its original condition.
- The product must include all original packaging, accessories, and included materials.
- The item must not show signs of damage, misuse, alteration, or excessive handling.
- Proof of purchase, such as an order confirmation or receipt, must be provided.
Products returned without meeting these requirements may not be accepted or may be subject to a partial refund.
2. Items That Cannot Be Returned
Certain items may not qualify for return due to hygiene, safety, or product condition considerations, including:
- Products that have been used, washed, modified, or damaged after delivery.
- Items returned without original packaging when packaging is necessary to verify product condition.
- Clearance, promotional, or final-sale items unless required by applicable law.
- Products damaged due to improper use, storage, or handling by the customer.
3. Return Process
To begin a return request, please contact our customer support team:
Email: [email protected]
Please include:
- Your full name
- Order number
- Product name
- Reason for return
- Photos or supporting information if the item arrived damaged or defective
After reviewing your request, we will provide return instructions if your return is approved.
Customers should not send products back before receiving return authorization.
4. Return Shipping Costs
Unless the product is defective, damaged upon arrival, or incorrectly shipped, customers are responsible for return shipping costs.
If the return is caused by an error on our part, CalmLoom will provide appropriate assistance and may cover reasonable return shipping expenses.
5. Refund Processing
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed to the original payment method.
Please allow:
- 5–10 business days for our processing.
- Additional time depending on your bank, credit card company, or payment provider.
Refunds will not include original shipping fees unless the return is caused by a mistake made by CalmLoom.
6. Damaged, Defective, or Incorrect Orders
We carefully prepare each order, but unexpected issues may occasionally occur.
If you receive:
- A damaged product
- A defective item
- The wrong product
- Missing components
Please contact us within 7 days of delivery with photographs and order details.
We will review the issue and provide an appropriate solution, which may include replacement, refund, or other assistance.
7. Exchanges
Currently, we handle exchanges on a case-by-case basis depending on product availability.
If you would like to exchange an item, please contact us at:
8. Compliance With Ohio Consumer Protection Requirements
CalmLoom is committed to maintaining fair and transparent customer service practices. This policy is intended to operate consistently with applicable consumer protection standards, including protections against unfair or deceptive business practices under Ohio law.